Terms and conditions

Ordering is easy and secure online payment is available by credit or debit card, or from your PayPal account. PayPal securely processes all payments for Calico Pie. This includes all debit and credit cards, you do not need to have a PayPal account. All prices are listed in pounds sterling. 
Security is of the greatest importance to us and we aim to provide this to the highest possible level for your transactions. 
Any items temporarily out of stock but available in the next few days will normally be placed on backorder and dispatched as soon as possible. These will show as a credit on the invoice until dispatched. If we are unable to supply any items ordered we will refund the amounts paid. 
Occasionally substitutes of similar, or greater, quality and value may be sent when an ordered item has been discontinued or will be out of stock for a long time. If you do not wish to receive substitutes please tell us when ordering. There is no minimum order. 
A detailed printed invoice will be enclosed with each order. We only accept online orders and any orders sent by mail will be returned.

 Delivery Times & Charges 
Postage is £2.50 for orders to UK addresses. UK delivery time from our receipt of your order is approximately 5 to 7 working days (ie not weekends or bank holidays). We normally use the most economical standard Post Office services, and heavy parcels may take a little longer. Sometimes we use trackable services. 
If you have any questions about delivery please email us at carol@calicopie.co.uk including your order number, name and address. 

If you have any queries regarding your order please contact us by email as soon as possible after receipt. Full refund or exchange will be given for faulty goods. Postage costs for faulty goods will be refunded at the most economical rate only. The address below must be used for all returns. 
If you wish to return any items for any other reason you must contact us by email within 15 working days of receiving the goods, to say that you are returning them. If items are accepted for return after this time the postage charge may be non-refundable, and requests for replacement goods will be treated as new orders. 
Returns made without contacting us first will not be accepted if later than 30 days after the original order. Part packs will not be accepted, the whole pack must be returned unless faulty. You will need to pay the return cost and the product must not be used. It must arrive back in resaleable condition, therefore careful attention should be paid to the packing. 
We are not responsible for any loss or damage in transit, so please ensure you arrange sufficient compensation cover with the carrier. No refund will be given until the goods are received and examined. 
Please ensure that the correct postage is attached to return parcels, we will not accept delivery of any post with charges attached. 
If you are returning an item which has been sent to you as a substitute without agreeing it with you first, then we will refund your postage costs for this item (at the most economical rate only). Please remember to include your name, address, invoice number and customer number in the parcel. 
Goods returned which do not comply with the above conditions may be sent back to the customer. These conditions comply with and exceed the statutory rights under the distance selling regulations. Basically the aim is to allow the same rights to examine the goods as if you were purchasing from a shop, and to protect us from customers using or damaging products before returning them. Ordering from this web site means you accept our terms and conditions. The address below must be used for all returns. 
Calico Pie 
305 Lancaster Road 
LA4 5TP 

All our product sizes and measurements are approximate, but we do try to make sure they are as accurate as possible. The words gold, silver, copper, emerald and other metals and precious stones refer to the colour unless otherwise stated. Illustrations are not to scale. 
No product, such as craft knives, where the sale must comply with the Offensive Weapons Act 1996, and any other later regulations will be sold. 
Please be sure to thoroughly read the instructions for all products, paying particular attention to all cautions and warnings shown to ensure the proper and safe use of the product. Our products contain small items and unless stated otherwise are not suitable for children under 3 years. 
The information found in each part of our web site, regarding products and their use, is presented in good faith, but no warranty is given, nor results guaranteed. 

Any part of this web site can only be reproduced with prior permission of Calico Pie. 
Calico Pie reserves the right to refuse to accept orders from any individual or company at its absolute discretion. 
Calico Pie will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. If the products Calico Pie deliver to you are not as ordered or are damaged, defective or of incorrect quantity Calico Pie's liability shall be limited to replacing the damaged or defective products, making good the shortfall in quantity or at Calico Pie’s option crediting the price and delivery charges of those products to your credit/debit card/PayPal account. 
By making an order, you are accepting our terms and conditions. 
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.